Warranty
Case A – Purchase charger and installation service with Rex
- 2-year free basic warranty.
- During warranty, free labour costs provided for charger replacement if necessary.
- Free replacement if manufacturing defects.
*Terms and conditions apply.
Case B – Only purchase charger with Rex (excluding installation service)
- 2-year basic warranty on charger only if testing commissioning are done by Rex’s certified engineers.
- Free replacement if manufacturing defects.
*Terms and conditions apply.
Case C – Only purchase installation service with Rex
- 3 months basic installation warranty, any issues with the charger itself will not be included.
*Terms and conditions apply.
Warranty is subject to following conditions:
- Installed or conducted testing & commissioning by Rex’s certified installers/engineers.
- Installation must follow on the electricity supply that mentioned on the rating plate.
- The charger can only be used to charge on electric vehicles.
- The warranty will be void if anyone other than Rex’s authorized team attempts to open, modify, service, maintain, dismantle, or interfere with the charger.
- Any necessary repairs should only be carried out by Rex’s team
- The charger should remain at its initially installed location.
The warranty does not cover:
- Harm caused by incorrect utilization, normal usage deterioration, neglect or interference.
- Replacement of any supplementary item not provided by Rex.